Disputes and right of reply

A consultancy named on Sachho can flag a report it believes is false, misleading, or missing important context. Sachho reviews disputes within 7 working days.

What to send

Tell us which report is disputed, what you believe is inaccurate, and what evidence supports your view. Useful evidence can include receipts, written communication, official records, or a clear timeline.

What happens while review is open

The report usually stays published, but it is visibly marked as disputed. Sachho may temporarily remove content sooner if it appears to reveal private information or creates an urgent safety/legal risk.

Possible outcomes

A dispute can be upheld, amended, removed, or dismissed. The decision is logged internally with the date and basis for the decision.

Right of reply

A claimed consultancy may publish a response below a report. A response gives context; it does not let a consultancy edit, hide, rank, or remove student reports.

Licence checks: a commitment before publication

Sachho does not publish a negative licence finding about a consultancy it has not managed to contact. If a check does not find a consultancy on the government's renewed list, Sachho tries to reach that consultancy first. Nothing about it appears on the public page until they have been notified and either responded or a set number of days has passed with no reply -- and if Sachho cannot reach the consultancy at all, that result is held indefinitely rather than published anyway. Being unreachable is never treated as grounds to publish; it is a reason to keep trying.